Legal Center
The Legal Center is your central place for the legal agreements, policies and governance documents behind the GoodUp platform.
Whether you are a customer, partner, impact organisation or platform user, we want our policies to be transparent, accessible and straightforward to navigate.
Here you’ll find everything related to privacy, data processing, platform usage and governance — supporting secure, responsible and trusted collaboration across the impact ecosystem.
We believe legal information should be easy to find, easy to understand and easy to work with.
Master Services Agreement
This agreement outlines the core legal and commercial terms that apply to the use of the GoodUp platform and services.
It covers topics such as platform access, responsibilities, billing, confidentiality and service delivery.
Terms of Use
These terms define the acceptable use of the GoodUp platform for customers, users and participants.
They help ensure a safe, transparent and responsible platform experience for everyone involved.
Data Processing Agreement
This agreement explains how GoodUp processes and protects personal data in line with GDPR requirements.
It includes details about data processing responsibilities, security measures and subprocessors.
Privacy Policy
Our Privacy Policy explains how GoodUp collects, stores and uses personal information across the platform and related services.
It also explains how we protect personal data and support user privacy rights.
Cookie Policy
This policy explains how cookies and similar technologies are used across the GoodUp platform and website.
It outlines how cookies help improve functionality, analytics and overall user experience.
Service Level Agreement
The Service Level Agreement outlines our commitments around platform availability, support and operational reliability.
It also explains response times, service levels and support processes for customers using the GoodUp platform.